Return and Refund Policy
Cancellations & Refunds: At Home Tee Advantage we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to customerservice@hometeeadvantage.com or call us at (833) 681-4344
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (833) 681-4344 the chat in the bottom right, or email customerservice@hometeeadvantage.com any time.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include names of any brands that are made custom.
These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
30 Day Money Back Guarantee. System must be returned in original packaging and like-new condition. User pays for shipping.
Due to drastically increasing LTL/freight shipping costs, any outright returns may incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Please read the Following:
When you are making a purchase from Home Tee Advantage, you are acknowledging the following of the Exchange Agreement:
- I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage. Refer to product page for individual suppliers requirements.
- I understand that I am responsible for the cost of returned shipping and the cost of a new product shipping in the case of a refund or exchange
- I understand that products need to be returned unused and in the original packaging. An additional restocking fee may occur. Refer to product page for individual suppliers requirements.
- I understand that if my order has left the warehouse, I may be unable to receive a full refund. Refer to product page for individual suppliers requirements.
- I understand that if I return my order once it has shipped, I may be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25% Refer to product page for individual suppliers requirements.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to the individual supplier. Refer to product page for individual suppliers requirements.
Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The Home Tee Advantage default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact customerservice@hometeeadvantage.com.
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact customerservice@hometeeadvantage.com for any questions. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE.
